Privacy Policy

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Effective/Reviewed Date: 18th June 2025

At Remote One Assist, your privacy is our priority. We are committed to protecting the personal and financial information you share with us in accordance with the Privacy Act 1988 (Cth) and the requirements of the Tax Practitioners Board (TPB).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you engage our bookkeeping and BAS services or interact with our website.

1. Who We Are

Remote One Assist is a professional bookkeeping and BAS service soletrader business registered with the Tax Practitioners Board (TPB). The ABN is 51765578655 and the BAS Agent Registration Number is 26244218 (Emma Materne T/A Remote One Assist.

2. What Information Is Collected

We collect personal and business information necessary to deliver accurate and compliant bookkeeping and BAS services, such as:

• Your name, address, email and phone number
• ABN, business name and structure
• ATO  documentation and identifiers
• Bank  account and payroll details
• Financial records, invoices, receipts and software access (e.g. Xero or MYOB)
• Information required for BAS preparation and lodgement

3. How We Collect Your Information

We collect information directly from you via:

• Online forms and contact submissions
• Emails, phone calls or video calls
• Cloud-based accounting platforms (e.g. Xero)
• Documents  you upload or share with us

We only collect information that is reasonably necessary to provide our services or meet our legal obligations.

4. How We Use Your Information

We use your information to:

• Provide bookkeeping and BAS agent services
• Lodge BAS statements and communicate with the ATO on your behalf
• Comply with TPB and ATO requirements
• Maintain accurate financial records
• Contact you regarding your services or updates

We do not use your information for marketing purposes without your explicit consent.

5. Disclosure of Your Information

We may disclose your information to:

• The  Australian Taxation Office (ATO) when authorised by you
• Other  service providers (e.g. accountants or legal advisors) with your      permission
• Software  platforms (e.g. Xero, MYOB) used in delivering services
• Government regulators, where legally required

We do not sell, rent or trade your personal information under any circumstances.

6. Security and Protection of Your Data

At Remote One Assist, we take the security of your information seriously. We implement strict measures to ensure your personal and business data is protected from unauthorised access, loss, or misuse.

This includes:

• Secure cloud storage with access control
• Password-protected systems and multi-factor authentication
• Antivirus  and firewall protection
• Secure disposal of physical records
• Regular system updates and data backups

As a TPB-registered BAS Agent, we also comply with the TPB's Code of Professional Conduct regarding confidentiality and secure handling of client information.

7. Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections to your information if it is inaccurate or outdated

Please contact us using the details below, and we’ll respond to your request within a reasonable timeframe.

8. Retention of Your Information

We retain your financial and personal records for at least five (5) years, in accordance with ATO and TPB requirements. After this period, we securely delete or destroy any information no longer needed.

9. Website and Cookies

Our website may collect non-identifiable data such as IP addresses and browsing activity using cookies or analytics tools. This information helps us improve website functionality and user experience. You can adjust your browser settings to disable cookies if preferred.

10. Complaints or Questions

If you have a privacy-related complaint or question, please contact us through the website: www.remoteoneassist.com.au 

Or if you are a direct client/have previously made a genuine enquiry for services you will be provided with a direct contact number an email address.
Due to excessive spam requests, we unfortunately have chosen not to publicly display our contact information.

If you're not satisfied with our response, you may also contact one of the following external bodies:

· Tax Practitioners Board (TPB)
To report concerns about a BAS Agent's conduct
Website: https://www.tpb.gov.au/complaints 

· Office of the Australian Information Commissioner (OAIC)
For privacy-related complaints under the Privacy Act
Website: https://www.oaic.gov.au/privacy/privacy-complaints 

· Institute of Certified Bookkeepers (ICB)
If you believe our conduct breaches the standards of professional bookkeeping
Website: https://www.icb.org.au/contact 

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. The latest version will always be available on our website.