keeping you informed

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What You Can Expect from Remote One Assist as Your Registered BAS Agent:

As your trusted bookkeeper and BAS agent, transparency, integrity, and trust are at the core of what we do at Remote One Assist.

To support this, we comply with the guidelines from the Tax Practitioners Board (TPB), including their key requirement: keeping you, our client, fully informed throughout our engagement.

Here’s what that means for you—and what you can always expect from us.

✅ What the TPB Requires

The TPB outlines that all registered tax practitioners (including BAS agents like us) must keep clients informed of key information related to the services we provide. This isn’t just good business practice—it’s a legal and ethical obligation.

Here’s a summary of the key points we’re required to communicate with you:

Before we start working together, we’ll make sure you understand:

• What services we’re providing (e.g. BAS lodgement, payroll processing, bank reconciliations)
• Any limitations to the services (e.g. we don’t provide tax agent services or legal advice)
• What you’re responsible for (such as providing timely and accurate information)

This ensures there’s no confusion and that our working relationship is built on mutual understanding.

While we take care of your books and BAS obligations, we’ll remind you that:

• You are responsible for providing accurate and complete records
• You must meet lodgement and payment deadlines
• You should  disclose any relevant changes in your business circumstances

We’ll keep you updated on what’s needed and when, to help you stay compliant and stress-free.

As a registered BAS agent with the TPB, we must:

• Act lawfully and  in your best interest
• Maintain  professional indemnity insurance
• Follow the TPB’s Code of Professional Conduct
• Keep your personal and financial data confidential and secure

We’ll also let you know if we need to refer you to another professional (e.g. a tax agent or accountant) for matters outside our scope.

We’ll be transparent about:

• How much our services cost (fixed fee or hourly rate)
• What’s included in your package
• Our invoicing and payment terms
• Any changes in pricing (with reasonable notice)

There are no hidden costs or surprises—just honest, up-front communication.

You’ll be informed about how we handle your records and how long we’ll keep them. You can also request access to your data at any time, in line with TPB and privacy requirements.

We pride ourselves on clear, friendly and timely communication. Whether you have a question about your BAS, payroll, or Xero reports, we’re here to help and explain things in plain English.

Download the full fact sheet from the Tax Practitioner Board

• Transparency about our  services, responsibilities and fees
• Guidance to help you meet your obligations
• Support when you need it most
• Professional  conduct and compliance with TPB requirements 

If you're a small business owner or sole trader looking for a bookkeeper who puts your business first, we’re here to help.

Got questions or ready to get started? Get in touch today—we’re happy to talk you through how we work and what you need to stay compliant and confident in your bookkeeping.